TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE
PURPOSE OF CITIZEN’S CHARTER
To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.
The DENR is the primary government agency responsible for the conservation, management, development, and proper use of the country’s environment and natural resources.
A nation enjoying and sustaining its natural resources and a clean and healthy environment.
The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation, and management of the environment and natural resources for the present and future generations.
In pursuit of the foregoing, the fast, efficient, and satisfactory performance of the following frontline services of the DENR may be demanded by customers:
DENR NCR CITIZEN’S CHARTER HANDBOOK 2022 (1st Edition):
LIST OF SERVICES
ADMIN AND FINANCE SECTOR (INTERNAL AND EXTERNAL SERVICES)
|RO-AF-01||ISSUANCE OF CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.|
|RO-AF-02||DOCUMENT AUTHENTICATION FOR GENERAL CIRCULATION DOCUMENTS|
|RO-AF-03||SALE OF BIDDING DOCUMENTS|
|RO-AF-05-06-07||PROCESSING OF PAYMENT OF CLAIMS|
FORESTRY SECTOR (EXTERNAL SERVICES)
LAND SECTOR (EXTERNAL SERVICES)
|RO-L-01||ISSUANCE OF CERTIFICATION OF LAND CLASSIFICATION STATUS|
|RO-L-02||ISSUANCE OF SURVEY AUTHORITY|
|RO-L-04||APPLICATION FOR FREE PATENT (RESIDENTIAL)|
Click to see Procedure for Filing of Complaints: