Citizen's Charter

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TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development, and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation, and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient, and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

DENR NCR CITIZEN’S CHARTER HANDBOOK 2022 (1st Edition):

LIST OF SERVICES

ADMIN AND FINANCE SECTOR (INTERNAL AND EXTERNAL SERVICES)

RO-AF-01	ISSUANCE OF CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
RO-AF-02	DOCUMENT AUTHENTICATION FOR GENERAL CIRCULATION DOCUMENTS
RO-AF-03	SALE OF BIDDING DOCUMENTS
RO-AF-05-06-07	PROCESSING OF PAYMENT OF CLAIMS

TECHNICAL SERVICES

FORESTRY SECTOR (EXTERNAL SERVICES)

RO-F-04	APPLICATION FOR CHAINSAW REGISTRATION
RO-F-05	ISSUANCE OF TREE CUTTING AND/OR EARTHBALLING PERMIT FOR DPWH, DOTr, DepEd, DA, DOH, CHED, DOE, and NIA PROJECTSISSUANCE OF TREE CUTTING AND/OR EARTH BALLING PERMIT FOR CONSTRUCTION OF ROADS, BRIDGES, FLOOD CONTROL AND OTHER INFRASTRUCTURE PROJECTS FOR PUBLIC PURPOSES BY NATIONAL GOVERNMENT AGENCIES (DPWH, DOTR, DepEd, DA, DOH, CHED, DOE, and NIA)
RO-F-06	ISSUANCE OF TREE CUTTING PERMIT FOR PLANTED TREES AND NATURALLY GROWING TREES FOUND WITHIN PUBLIC PLACES (PLAZA, PUBLIC PARKS, SCHOOL PREMISES, ANY OTHER PUBLIC GROUND OR PLACE, ON BANKS OF RIVER OR CREEKS AND OR POLITICAL SUBDIVISIONS FOR PURPOSES OF PUBLIC SAFETY)
RO-F-07	ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) FOR NON-PREMIUIM SPECIES, OR SPECIAL PLTP (SPLTP) FOR PREMIUM/ NATURALLY-GROWN TREES WITHIN PRIVATE/ TITLED LANDS