TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

LIST OF SERVICES

DENR REGIONAL

ADMIN AND FINANCE SECTOR (INTERNAL AND EXTERNAL SERVICES)

RO-AF-01  ISSUANCE OF CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
RO-AF-02  DOCUMENT AUTHENTICATION FOR GENERAL CIRCULATION DOCUMENTS
RO-AF-03  SALE OF BIDDING DOCUMENTS
RO-AF-04  PROCESSING AS TO AVAILABILITY OF FUNDS OF PURCHASE ORDER, JOB ORDER, CONTRACT OF SERVICE AND OTHER CONTRACTS
RO-AF-05  PROCESSING OF OBLIGATION REQUEST AND STATUS (ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS
RO-AF-06  PROCESSING OF DISBURSEMENT VOUCHER (DV)
RO-AF-07  PREPARATION, PROCESSING AND ISSUANCE OF CHECKS/ADA


 TECHNICAL SERVICES

FORESTRY SECTOR (EXTERNAL SERVICES)

 RO-F-04  APPLICATION FOR CHAINSAW REGISTRATION
RO-F-05 ISSUANCE OF TREE CUTTING AND/OR EARTHBALLING PERMIT FOR DPWH, DOTr, DepEd, DA, DOH, CHED, DOE and NIA PROJECTS
RO-F-06  ISSUANCE OF TREE CUTTING PERMIT FOR PLANTED TREES (TENURED FORESTLAND OR PRIVATE LAND), OR TREES (PLANTED OR NATURALLY GROWN) THAT POSE THREAT TO HUMAN LIVES AND PROPERTIES AND OTHER DEVELOPMENT

LAND SECTOR (EXTERNAL SERVICES)

RO-L-01  ISSUANCE OF CERTIFICATION OF LAND STATUS AND/OR CERTIFICATION OF SURVEY CLAIMANT
RO-L-02 ISSUANCE OF SURVEY AUTHORITY
RO-L-04 APPLICATION FOR FREE PATENT (RESIDENTIAL)

OTHER SERVICES

 


 

Click to see Procedure for Filing of Complaints: