TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

LIST OF SERVICES

DENR REGIONAL

ADMIN AND FINANCE SECTOR (INTERNAL AND EXTERNAL SERVICES)

RO-AF-01 Issuance of a Certification of No Records Appeal Motion for Reconsideration 
RO-AF-02 Document Authentication 
RO-AF-03 Sale of Bidding Documents
RO-AF-04 Processing of Purchase Order, Job Order and Contract of Service
RO-AF-05 Preparation and Processing of ObR/ORS
RO-AF-06 Processing of Disbursement Voucher
RO-AF-07 Issuance of Checks (ADA)

LAND SECTOR (EXTERNAL SERVICES)

RO-L-01 Issuance of Survey Authority
RO-L-03 Issuance of Residential Free Patent

FORESTRY SECTOR (EXTERNAL SERVICES)

 RO-F-04 Application for Chainsaw Registration
                Application for Certificate of Wildlife Registration
                Issuance of Local Transport Permit for Wildlife (Self-Propagated)
RO-F-06 Processing of Application for the Issuance of Tree Cutting/Balling/Pruning Permits
RO-F-07 Processing of Application for the Issuance of Tree Cutting/Balling/Pruning Permits/DPWH

 

Click to see Procedure for Filing of Complaints: