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CITIZEN'S CHARTER

 

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The Department is the primary goverment agency responsible for the conservation, management, development, and proper use of the country's environment and natural resources, specially forest and grazing lands, mineral resources, including those in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as may be provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Filipinos.

To accomplish this mandate, the Department shall be guided by the following objectives

     1.  Assure the availability and sustainability of the country's natural resources through judicious use and systematic restoration or                       replacement, whenever possible.

     2. Increase the productivity of natural resources in order to meet the demands for forest, mineral, and land resources of growing a                   population.

     3. Enhance the contribution of natural resources for achieving national economic and social development.

     4. Promote equitable access to natural resources by the different sectors of the popoulation.

     5. Conserve specific terrestrial and marine areas representative of the Philippine natural and cultural heritage for present and future               generations.

 

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

To mobilize our citizenry in protecting, conserving, and managing the environment and natural resources for present and future generations.

 

PROCEDURAL FLOW CHARTS OF FRONTLINE SERVICES

 

   Issuance of Residential Free Patent

   Issuance of Survey Authority

  Application for Chainsaw Registration

  Application for Certificate of Wildlife Registration

  Issuance of Residential Free Patent

  Issuance of Local Transport Permit fo Wildlife (Self-Propagated)

  Processing of Application for the Issuance of Tree Cutting/Balling/Pruning Permits

  Issuance of a Certification of No Records Appeal Motion for Reconsideration

  Document Authentication

  Sale of Bidding Documents

  Preparation and Processing of ObR/ORS

  Processing of Disbursement Voucher

  Processing of Purchase Order, Job Order and Contract of Service

  Issuance of Checks (ADA)

 

 

PROCEDURE FOR FILING OF COMPLAINTS

 

  Procedure for Filing of Complaints

  Complaint Form